At ERASERS, we want you to be completely satisfied with your purchase. If, for any reason, you are not, we’re here to help!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To start a return, you can contact us at help@ftibrands.com. 

Returns

• Eligibility for Return: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
• Return Window: You have 14 days from the date of delivery to return your item.
• Non-Returnable Items: Products that have been used, damaged, or altered in any way are not eligible for returns.
• Proof of Purchase: A valid receipt or proof of purchase is required to process any return.

Refunds

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product, please contact us at help@ftibrands.com

Shipping Costs

• Return Shipping: You will be responsible for paying a flat rate $4 return shipping label fee. Shipping costs are non-refundable.
• Shipping for Exchanges: If you receive a defective or damaged item, we will cover the shipping costs for the exchange.

Contact Us

If you have any questions about our return and refund policy, please contact us at help@ftibrands.com